Borussia Dortmund Puma 2024/25 Special Custom Jersey - Yellow

At teamsfansshop.com, we understand that situations may arise where you need to cancel an order or return a product. Please read our Refund & Returns Policy to understand our guidelines.

Order Cancellation

You can cancel your order within 12 hours of placing it. If you decide to cancel your order within this timeframe, please contact our customer support team immediately to process the cancellation.

30-Day Return Policy

We want you to be completely satisfied with your purchase from teamsfansshop.com. If, for any reason, you are not entirely happy with your order, you have up to 30 days from the date of delivery to initiate a return for eligible items. This allows you to thoroughly inspect and try on your jersey to ensure it meets your expectations.

5-Day Refund Process

Once we receive your returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method you used during your purchase.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn, unwashed, and in its original packaging with all tags attached.

Return Shipping

If you need to return an item, you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please initiate a return and place a new order for the item you want.

Questions or Concerns

If you have any questions or concerns regarding our Refund & Returns Policy, please reach out to our customer support team. We're here to assist you and ensure your shopping experience is as smooth as possible. Note: Please keep in mind that we strive to process refunds as quickly as possible, but the time it takes for the refund to reflect in your account may vary depending on your payment provider. Thank you for choosing teamsfansshop.com, and we look forward to providing you with the best products and service.